Resolution Operations Specialist

Coinbase Careers Page(26 days ago)

HybridFull TimeMedior$64,900 - $76,340Resolutions Operations

About this role

The Resolutions Operations Specialist at Coinbase is a subject-matter expert on Coinbase products who provides high-touch support to high-net-worth customers, focusing on proactive engagement and prevention as well as issue resolution. The role requires working cross-functionally to relay customer insights and partnering with Compliance to mitigate risk and fraud. The specialist owns casework end-to-end and helps improve the customer experience through analysis and durable solutions.

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Required Skills

Customer Advocacy
Relationship Building
Issue Resolution
Risk Management
Investigations
Troubleshooting
Cross-Functional
Communication
Analytical Skills
Ownership

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About Coinbase Careers Page

coinbase.com

Coinbase is a leading cryptocurrency platform that lets individuals and institutions buy, sell, store, and transfer digital assets. Its product suite includes the consumer Coinbase app and Wallet, advanced trading and custody services for institutional clients (Coinbase Prime), commerce and developer APIs, and staking and token services. The company emphasizes security and regulatory compliance—using cold storage, insurance policies, and fiat on/off ramps like bank transfers and card payments—to make crypto accessible and safer for mainstream users. Retail investors, developers, and businesses use Coinbase for trading, custody, and building crypto-native products and services.