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Resolution & Recovery Representative-Loans at Service 1 Federal Credit Union - ApplyBlast

Resolution & Recovery Representative-Loans

Service 1 Federal Credit Union

4 months ago

2.1 on Glassdoor

Rochester, NY

Hybrid

Full Time

Junior

0 applicants

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About this role

A Resolution & Recovery Representative at Service Credit Union resolves delinquent account issues for members through phone, email, and mail correspondence. The role involves analyzing financial situations to recommend loan modifications, processing disputes, and coordinating debt recovery in compliance with FDCPA/FCRA regulations, all while adhering to strict production goals. Candidates will support members facing financial difficulties by finding long-term solutions and preventing charge-offs.

Responsibilities

Manage assigned queue of delinquent accounts to meet production goals
Analyze member situations to recommend appropriate loan modifications
Process credit bureau disputes in accordance with FDCPA and FCRA rules
Develop skip tracing skills to locate members for contact
Coordinate with members and internal teams to prevent account charge-offs

Skills

Qualifications

High School Diploma

About Service 1 Federal Credit Union

service1fcu.com

Headquarters

Norton Shores, Michigan, United States

Company Size

11-50 employees

Founded

1940

View Profile

Service 1 Federal Credit Union is a not-for-profit financial cooperative, which is owned and directed by its members. The members of the credit union pool their financial resources in order to help each other. Each member has a say in the credit union decisions.