Resort Reservation Specialist

The Resort Reservation Specialist creates a pleasant and engaging experience for customers through inbound and outbound call efforts, managing site reservation transactions and selling vacation rental home reservations, vacation enhancers, and upgrades. The role involves guiding callers through the reservation process, responding to web chats, and maximizing sales by extending stays and securing future bookings. This position requires meeting daily, weekly, and monthly targets for calls, site nights, and revenue creation while adhering to company policies.