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© All Rights Reserved. ApplyBlast.com
oracle-cloud.com
The Resource Desk Coordinator proactively monitors service level efficiencies and coordinates contingency plans to address service deficiencies related to volume, handle time, or forecasts. This role involves analyzing real-time performance metrics, managing agent schedules, and implementing escalation procedures to ensure customer satisfaction goals are met. The position requires collaboration with operations and leadership to maintain optimal queue performance and resolve IT issues.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for oracle-cloud.com.