Responsable des opérations et du service à la clientèle (PBU) / Operations & Customer Service Lead (PBU)
Smardt
About this role
The Operations & Customer Service Lead at Smardt serves as the operational hub coordinating between sales, product units, supply chain, and logistics partners to ensure smooth and customer-focused order fulfillment. The role involves process standardization, team training, exception management, and performance monitoring to support business reliability and customer satisfaction.
Skills
About Smardt
smardt.comSmardt Chiller Group Inc. designs and manufactures oil‑free centrifugal chillers for commercial and industrial buildings, with more than 9,000 installations worldwide. Their chillers use oil‑free (magnetic‑bearing) compressors and are engineered for high energy efficiency, reliability, and low lifecycle cost. Smardt serves markets such as commercial buildings, data centers, healthcare and industrial facilities and supports customers with global sales, service and aftermarket support.
About Smardt
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Smardt.
Salary
$60k – $75k
per year
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