Retail & Gift Shops Manager

This role is responsible for managing a single retail outlet within a hotel, establishing merchandise and sales plans, and coordinating buying and pricing efforts. The position oversees product and physical layout development, sets retail goals, and works with staff to execute operations, improve satisfaction, and maximize financial performance. The manager ensures accurate documentation of profits and losses, maintains inventory control, and upholds visual merchandising standards. Additionally, the role involves leading teams, providing exceptional customer service, and managing human resources activities to support the department's success.