Retail Manager-Customer Experience Manager Full Time
Michaels(1 month ago)
About this role
Lead front-end store operations to deliver a customer-centric shopping experience and uphold company standards and brand promises. Support the Store Manager by managing omnichannel processes, front-end staff, and daily operational tasks including cash reconciliation, inventory activities, and safety/shrink programs. Participate in customer service, events, merchandising, and custom framing where applicable. Serve as Manager on Duty and assist with onboarding, training, and performance management of team members.
Required Skills
- Customer Service
- Front-End Operations
- Omnichannel
- Inventory Management
- Cash Handling
- Shrink Management
- Team Leadership
- Training
- Event Execution
- Loss Prevention
+2 more
About Michaels
michaels.comShop Michaels arts and crafts store for art supplies, crafts, framing, floral, home décor & seasonal products. Michaels is your go-to for creative inspiration and DIY projects.
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