Retail Sportsbook Manager

The Retail Sportsbook Manager serves as the face of the retail operation, providing high-level customer service to both regulars and novice bettors while ensuring a welcoming environment. This role involves advising customers on sports betting options to facilitate informed and responsible wagering decisions. The manager is responsible for maximizing profitability, managing operational costs, and driving strategic initiatives to promote the sports book. Additionally, the position requires mentoring staff, handling escalated customer issues, and ensuring compliance with company and state gaming regulations.