American Income Life
The Retention Back Office Supervisor at American Income Life manages reinstatement processes and contact center transactions for the Customer Retention Department. This role involves overseeing waiver of premium and payment processing functions while ensuring audit targets and quality feedback are met. The position requires managing a team of clerks, handling escalations, and providing trend reporting to support department goals.
Headquarters
Waco, Texas, United States
Company Size
5001-10000 employees
Founded
1951
American Income Life (AIL) is an insurer that provides affordable life insurance and supplemental health benefit products for working families in the United States, Canada, and New Zealand. It offers a range of life and health policies along with policyholder services, online account management, and resources for agents and agencies. AIL distributes its products through a field agent network and provides tools like an Agency Resource Center and training/career opportunities for agents. The company emphasizes accessible coverage and community-focused service for everyday working families.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for American Income Life.
American Income Life didn’t post a salary, so this is our estimate from similar listings.