Retention Commercial Lead
Policy Expert(21 days ago)
About this role
Policy Expert is hiring a Retention Commercial Lead to own and evolve the company’s customer retention approach across its UK home, motor, and pet insurance portfolio. The role focuses on setting a clear roadmap and driving measurable improvements in retention, customer lifetime value, and overall customer experience in a fast-growing, data-driven insurer.
Required Skills
- Retention Strategy
- Roadmap Planning
- Commercial Analysis
- Data Analysis
- Performance Monitoring
- Customer Retention
- Customer Lifetime Value
- Renewal Optimization
- Pricing Collaboration
- Stakeholder Management
+9 more
About Policy Expert
capolicylab.orgCalifornia Policy Lab (CPL) is an institute within the University of California that produces research and data-driven insights to improve the everyday lives of Californians. CPL partners with state and local governments, agencies, and community stakeholders to analyze administrative data, evaluate programs, and generate evidence that informs policy decisions. Their work emphasizes rigorous empirical methods and timely translation of findings into actionable recommendations for government impact.
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