Retention Commercial Lead
Policy Expert
About this role
Policy Expert is hiring a Retention Commercial Lead to own and evolve the company’s customer retention approach across its UK home, motor, and pet insurance portfolio. The role focuses on setting a clear roadmap and driving measurable improvements in retention, customer lifetime value, and overall customer experience in a fast-growing, data-driven insurer.
Skills
About Policy Expert
capolicylab.orgCalifornia Policy Lab (CPL) is an institute within the University of California that produces research and data-driven insights to improve the everyday lives of Californians. CPL partners with state and local governments, agencies, and community stakeholders to analyze administrative data, evaluate programs, and generate evidence that informs policy decisions. Their work emphasizes rigorous empirical methods and timely translation of findings into actionable recommendations for government impact.
Recent company news
Little Black Book | LBBOnlinePolicy Expert Appoints Goodstuff and Forsman & Bodenfors as Media Agency Partners
Oct 21, 2025
CBCConcert tickets have gotten more expensive. Is Ticketmaster to blame?
1 day ago
argonautnews.com‘Know Your Insurance Policy’: Expert guidance for rebuilding homes after disasters
1 week ago
Insurance BusinessPolicy Expert eyes M&A as profits and premiums climb across all lines
Jun 25, 2025
Insurance TimesInsurance Times Awards: Policy Expert delivers ‘vertically integrated’ claims model
Dec 1, 2025
About Policy Expert
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Policy Expert.
Salary
$117k – $153k
per year