Retention & Eligibility Advisor

The Retention & Eligibility Advisor oversees the USFHP member retention program, focusing on minimizing disenrollments and increasing member loyalty through targeted outreach and strategic initiatives. The role involves analyzing disenrollment trends, collaborating with internal teams, and developing retention strategies based on consumer feedback and data analysis. This position requires strong communication skills and a deep understanding of TRICARE benefits to effectively address member concerns and improve satisfaction.