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Retention Operations Manager at Zoom - ApplyBlast

Retention Operations Manager

Zoom

16 days ago

3.6 on Glassdoor

San Jose, California, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

This role serves as the operational backbone for Zoom's Renewals function, transforming how the business forecasts, interprets, and acts on renewal and churn performance across a global organization. The position involves partnering with Data Science, Analytics, Finance, and Customer Success to refine forecasting frameworks, surface leading indicators, and build executive-ready insights that drive strategic decisions. It requires a high-velocity professional who can collaborate effectively, influence without authority, and make an immediate impact in a hybrid work environment.

Responsibilities

Own end-to-end renewals and churn forecasting methodology and reporting
Drive cross-functional alignment on forecast assumptions and account ownership
Build executive-ready reporting and insights to articulate forecast movement

Skills

About Zoom

zoom.us

Headquarters

Tunis, Tunis, Tunisia

Company Size

11-50 employees

Founded

2001

View Profile

Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.