Retention Specialist - Remote - CA Only

Race Communications(9 days ago)

RemoteFull TimeMedior$71,856 - $96,564 (estimated)Customer Support

About this role

A Retention Specialist in the telecommunications industry is responsible for engaging with customers to enhance retention and satisfaction. The role involves supporting customer needs, resolving issues, and building strong relationships to reduce churn.

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Required Skills

Customer Support
Retention Strategies
Communication Skills
Relationship Building
CRM
Problem Solving

About Race Communications

race.com

Race Communications is a telecommunications company that specializes in providing high-speed internet and communication services to businesses and residential customers. They focus on delivering reliable and fast connectivity solutions, which include fiber-optic broadband and other advanced communication technologies. With a commitment to enhancing digital engagement and supporting community growth, Race Communications aims to empower both individuals and organizations with the tools necessary for a connected future.

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