Retention Team Advisor

NATIONAL(15 hours ago)

HybridFull TimeMedior$24,028.68 - $24,028.68Customer Service/Retention

About this role

A Retentions Advisor at Capita TV Licensing is responsible for engaging with customers to understand their viewing habits, offer advice on licensing requirements, and support customer retention through conversation and problem-solving. The role involves handling calls from customers looking to cancel their licenses, with an emphasis on building rapport, understanding customer needs, and maintaining accurate data.

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Required Skills

Communication
Customer Service
Retentions
Data Management
Objection Handling
Active Listening
Telephone Skills
Problem Solving
Relationship Building

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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