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Returns Business Operations Analyst at HP - ApplyBlast

Returns Business Operations Analyst

4 months ago

3.7 on Glassdoor

Gurugram, Haryana, India

Onsite

Full Time

Senior

0 applicants

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About this role

A Business Operations Analyst serves as the primary subject matter expert for market returns in India, Bangladesh, and Sri Lanka, overseeing end-to-end return processes from initial claims to final disposition. The role drives operational KPIs by collaborating with cross-functional teams to lead supply chain initiatives, improve processes, and manage complex claims and value recovery programs across regional and global business units.

Responsibilities

Oversee end-to-end management of return processes across multiple regions
Execute complex claims and value recovery program analysis
Lead cross-functional teams to enhance business processes and program flows
Identify process improvement opportunities and develop actionable recommendations
Define and review performance metrics to address operational gaps