Returns Specialist

The Returns Specialist serves as the central hub for all returns and warranty-related parts and equipment, processing client returns, refunds, and exchanges while inspecting returned items and maintaining inventory. This role involves handling customer inquiries and complaints related to returns, utilizing strong communication and organizational skills to resolve issues efficiently. The position requires managing the entire returns process from receipt to completion, including initiating Return Material Authorizations and coordinating shipping. Additionally, the specialist collaborates with various departments to ensure smooth return operations and investigates customer claims and disputes.