Returns Team Member (QLD)

The Returns Team Member role at JB Hi-Fi Group focuses on the timely and efficient processing of returns for faulty, defective, and damaged bulky goods within the Home Delivery Centre. This position involves managing escalated customer returns, resolving credit claims with suppliers, and ensuring transport carriers meet service level targets. The role requires strong organizational skills, a customer-focused approach, and the ability to work collaboratively with store teams to optimize return processes.