Revenue Operations Analyst

This role supports the Finance department by managing operational, financial, and analytical processes to maintain accurate accounting information and provide reliable data for decision-making. The position focuses on building and maintaining customer base models, measuring retention and expansion metrics, and developing strategies to improve customer health and reduce churn. It involves collaborating with Customer Service and Sales teams to define intervention criteria, design expansion offers, and run continuous retention experiments. The role also leverages AI and predictive models to anticipate churn and personalize customer retention efforts.