Ride Plan & Dispatch Lead

Via(25 days ago)

Sarasota, FLOnsiteFull TimeMedior$38,000 - $42,000Operations

About this role

The Ride Plan & Dispatch Lead supports paratransit deployments by preparing and optimizing daily ride manifests, coordinating driver assignments, and ensuring riders are served on schedule. The role focuses on live operations, continuous process improvement, and frontline communication to maintain service reliability. This is a shift-based position with early morning start times and involves close collaboration with scheduling and driver teams.

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Required Skills

On-Time Performance
Ride Planning
Schedule Optimization
Shift Coordination
Driver Outreach
Service Communication
Process Improvement
Incident Response
Training
Technical Skills

+6 more

Qualifications

Drug Test
Criminal Background Check
Motor Vehicle Records Check

About Via

ridewithvia.com

Via builds an end-to-end mobility platform that transforms public transportation into efficient digital networks, powering on‑demand shared transit, microtransit, paratransit, first/last‑mile connections and route optimization. Its offering includes real‑time routing and matching algorithms, operations and fleet management, rider and driver apps, payments, and analytics for cities, transit agencies, and private operators. Via’s technology helps partners lower costs, expand coverage and equity, reduce emissions, and integrate flexible services with existing transit systems across global deployments.