Ride Rite Technical Product Support Representative

A Technical Support Representative at Firestone Airide supports sales and engineering by resolving technical and warranty-related inquiries regarding air helper springs and onboard control systems. This call center role acts as a liaison between customer service, sales, and engineering to troubleshoot installation issues, document transactions, and identify product improvements. The position involves guiding clients through solutions via phone, email, and chat while maintaining accurate records of customer interactions.