Rider Support Manager
Cervélo(1 month ago)
HybridFull TimeManager$111,813 - $145,328 (estimated)Customer Support
Apply NowAbout this role
Pon Bike UK represents Santa Cruz, Cervelo, Reserve, and OneUp and focuses on delivering best-in-class road and mountain bikes through retail partners. The Rider Support Manager will own the end-to-end warranty and rider support journey across all brands, ensuring clear communication, fast resolution, and consistent quality in line with the company's "No Missed Rides" promise. The role also includes leading the Rider Support team and driving continuous improvements to meet global response and customer satisfaction targets.
Required Skills
- Rider Support
- HubSpot
- Ticketing Systems
- Performance Reporting
- Workflow Management
- Warranty Management
- Stock Forecasting
- Team Leadership
- Customer Service
- Bike Knowledge
+2 more
About Cervélo
cervelo.comWe build the fastest and lightest pro bikes for road, tri and track. View our bikes, read about our engineers and athletes, or find your nearest Cervélo dealer.
View more jobs at Cervélo →