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Rider Support Representative at Deliveroo - ApplyBlast

Rider Support Representative

Deliveroo

5 months ago

3.4 on Glassdoor

Manchester

Hybrid

Full Time

Junior

0 applicants

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About this role

A Rider Services Representative at Deliveroo supports riders by resolving complex queries, managing supplier agreements, and delivering empathetic communication. The role focuses on maintaining service level agreements, improving rider experiences, and adapting to changing operational needs.

Responsibilities

Investigate and resolve complex rider queries
Conduct reviews of supplier agreement terminations
Deliver empathetic written communication to riders
Meet service level agreements and productivity targets
Partner with cross-functional teams to improve rider support

Skills

About Deliveroo

deliveroo.co.uk

Headquarters

London, England, United Kingdom

Company Size

1001-5000 employees

Founded

2013

View Profile

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.