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Robot Support Specialist at Tutor Intelligence - ApplyBlast

Robot Support Specialist

Tutor Intelligence

3 days ago

Watertown, Massachusetts, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Robot Support Specialist role combines hands-on technical troubleshooting with customer support to maintain and optimize a fleet of industrial robots. The specialist diagnoses and resolves technical issues in real-time, provides professional support to customers, and collaborates with engineering teams to improve robot performance. This position requires a methodical approach to problem-solving and clear communication skills to ensure smooth operations across 24/7 shifts.

Responsibilities

Provide technical customer support for robot fleet and resolve issues in real time
Diagnose and resolve complex escalated technical issues using structured troubleshooting playbooks
Monitor robot performance and communicate blockers to engineering and management teams

Skills

About Tutor Intelligence

tutorintelligence.com

Headquarters

Watertown, Massachusetts, United States

Company Size

11-50 employees

View Profile

Tutor Intelligence, founded out of MIT CSAIL, delivers physical AI solutions that automate factory floors and warehouse operations with AI-powered robot workers. Their product lineup includes Cassie, a robot purpose-built for palletizing, depalletizing, and case-picking, and Sonny, a humanoid robot designed for general industrial and warehouse labor. The company targets manufacturing and logistics businesses, offering flexible pricing models and full hardware-software deployment with no infrastructure changes required.