Robotic Operations Engineer

The Robotic Operations Engineer serves as the primary point of contact for customer site issues, monitoring and responding to support requests through various channels to triage, troubleshoot, and escalate problems. This role involves performing remote diagnostics, guiding on-site operators through troubleshooting steps, and collaborating with internal engineering teams to resolve production-blocking issues. The position requires managing customer relationships and contributing to continuous improvement efforts within a fast-paced startup environment.