Roles & responsibilities

This role leads end-to-end delivery of transformation workstreams, managing risks, dependencies, and stakeholder alignment to ensure consistent execution quality. It involves designing target operating models and scalable functional architectures aligned with strategic priorities, while driving customer journey redesign and experience enhancement initiatives. The position requires acting as a trusted advisor to client leadership teams, facilitating workshops, and developing high-impact executive presentations and transformation roadmaps. Additionally, the role includes coaching and mentoring team members while contributing to practice accelerators and thought leadership.