Room Reservation Supervisor

The Room Reservation Supervisor oversees the daily operations of the Reservations Department, ensuring all reservation requests, amendments, and cancellations are handled accurately and efficiently. The role delivers a personalized and seamless reservation experience through professional handling of guest communications while reflecting the hotel's luxury service standards. The position maximizes room revenue through strategic upselling and relationship-based selling while maintaining the highest levels of guest satisfaction and service excellence. The supervisor also assists with team development, training, and departmental projects while ensuring compliance with company policies and luxury hospitality standards.