Rooms Division Director

The Rooms Division Director provides strategic and operational leadership for the Front Office and Housekeeping departments at a large, luxury hotel, ensuring an exceptional guest experience while driving revenue and profitability. This highly visible role involves overseeing a large, unionized workforce, fostering a culture of accountability and service excellence, and collaborating with hotel leadership to elevate financial performance. The position requires balancing commercial objectives with luxury service standards while managing labor relations and compliance.