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Root Cause Support Analyst at TransUnion - ApplyBlast

Root Cause Support Analyst

TransUnion

29 days ago

3.5 on Glassdoor

Chicago, Illinois, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Root Cause Support Analyst partners with technology, engineering, and customer teams to transform complex technology incidents into clear, customer-friendly root cause analyses. This role manages the entire RCA process from intake to final approval, ensuring effective communication of technical events and incident statuses to customers. The position also involves creating formal customer-facing communications and reports summarizing system availability and recent events.

Responsibilities

Create root cause analysis documents and customer-facing communications
Manage RCA process from intake through final approval and distribution
Support follow-up inquiries and provide status updates on ongoing incidents

Skills

Qualifications

Bachelor's degree in business or computer science

About TransUnion

transunion.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

View Profile

TransUnion is a global information and insights company that provides credit reporting, risk analytics, identity verification, and fraud prevention solutions for businesses, consumers, and public sector organizations. The company helps organizations make informed decisions and helps consumers understand and manage their credit and personal information. TransUnion operates in the financial services and data analytics industry.