R&S Guest Service Representative

The R&S Guest Service Representative provides front-line guest support for the Race & Sports Book, resolving player inquiries across chat, email, and phone channels in a timely and service-oriented manner. This role involves researching bet inquiries, assisting with account-related needs, and guiding players through verification processes while maintaining up-to-date knowledge of sports wagering. The position requires strong communication skills and the ability to handle a high volume of contacts during peak event periods.