Sales and Service Coordinator

About this role

Responsibilities

• Answer inbound calls and emails from fleet customers and prospects; route service requests to the appropriate shop or mobile team
• Create and manage work orders, estimates, and customer records in Fullbay
• Communicate repair status updates to customers via phone and email
• Support outside sales executives by preparing customer proposals, pricing sheets, and account documentation
• Coordinate scheduling between customers, service advisors, and technicians to minimize fleet downtime