Sales Business Retention Representative

The Sales Business Retention Representative contributes to the success and growth of the customer base by proactively managing assigned client relationships and identifying effective solutions to increase satisfaction, loyalty, and value. The role involves monitoring contract deadlines, preventing churn, and driving commercial development through up-selling and cross-selling opportunities within existing accounts. This position serves as a key reference point for clients, ensuring timely renewals and delivering consultative support on products and services.