Sales Business Retention Representative

The Sales Business Retention Representative contributes to the success and growth of the customer base by proactively managing assigned client relationships and identifying effective solutions to increase satisfaction, loyalty, and value. The role involves monitoring contract deadlines, reducing churn through targeted retention strategies, and providing consultative support on products and services. Additionally, the position focuses on reactivating inactive clients, identifying up-selling and cross-selling opportunities, and analyzing customer feedback to drive continuous improvement.