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Sales Quality Assurance Analyst at Accenture - ApplyBlast

Sales Quality Assurance Analyst

Accenture

4 months ago

3.9 on Glassdoor

Dalian, China

Hybrid

Full Time

Junior

0 applicants

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About this role

This role involves performing quality and process adherence reviews on contractor agents supporting client customers and end users. The position requires interpreting quality assurance standards, tracking performance metrics, leading calibration sessions, and partnering with training to address identified improvement areas. You will work closely with operations to ensure team strategies meet client and company targets while maintaining compliance with data protection laws.

Responsibilities

Perform quality and process adherence reviews of contractor agents
Interpret and implement quality assurance standards
Track, measure, and report performance metrics
Lead calibration sessions and team huddles
Partner with training to determine improvement solutions

Skills

Qualifications

BS in Business or Related Field preferredSalesforce Knowledge preferred

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.