Sales Support Specialist

The Sales Support Specialist provides regional portal coverage and referral-management support for assigned branches, monitoring incoming referrals and applying clinical, capacity, and operational criteria to accept, decline, or escalate them. The role involves retrieving and validating referral packets, coordinating timely handoffs through the Mosai platform, and tracking missing documentation and escalations to completion. This position collaborates with Account Executives, Clinical Intake, and branch leadership to ensure accurate documentation, continuity of care, and consistent performance across assigned regions.