Salesforce Service Cloud Business Analyst
KeyBank(1 month ago)
About this role
This role leads strategic initiatives to enhance the Salesforce/Service Cloud platform, focusing on translating business needs into technical requirements and ensuring solutions meet organizational goals. The position works closely with line-of-business stakeholders, technology teams, and external vendors to support commercial banking capabilities. It is a highly visible role with direct impact on internal and external customers and emphasizes continuous improvement and clear communication.
Required Skills
- Salesforce
- Service Cloud
- Requirements Gathering
- Process Design
- User Stories
- Acceptance Criteria
- System Testing
- Agile
- Jira
- Confluence
+3 more
Qualifications
- Bachelor's Degree
About KeyBank
key.comEnjoy the benefits of being a KeyBank client. We offer checking & savings accounts, credit cards, insurance, and loans. Open your KeyBank account today!
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