Salesforce Solution Architect, Service Cloud Voice

NeuraFlash(1 month ago)

HybridFull TimeSenior$119,496 - $160,403 (estimated)Service Cloud Voice Practice

About this role

NeuraFlash, part of Accenture, is hiring a Solution Architect to join its Service Cloud Voice practice to support Salesforce-based contact center transformations. The role focuses on bringing Salesforce projects to life by partnering with customers and cross-functional teams to design and deliver AI-enabled, scalable solutions. This position operates at the intersection of Salesforce and Amazon Connect technologies and contributes to strategy and innovation across client engagements.

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Required Skills

Business Analysis
Contact Design
Service Cloud
Amazon Connect
Technical Requirements
Project Management
Client Communication
User Training
Documentation
Project Delivery

+23 more

Qualifications

Salesforce Certification

About NeuraFlash

neuraflash.com

NeuraFlash is a GenAI-focused consulting and solutions firm and a certified Salesforce and AWS partner that builds custom AI-powered business applications. They help enterprises transform service, sales, and operations with offerings that include implementation, managed services, analytics & insights, and change management, plus packaged Salesforce solutions like Agentforce and Agentforce for Voice. Combining platform engineering, data strategy, and operational change, NeuraFlash positions itself as a trusted implementation partner for deploying scalable AI and cloud solutions.