Samsung Ticket Operations Coordinator
2020 Companies, Inc.(2 months ago)
About this role
2020 Companies, in partnership with Samsung Electronics America, is hiring a Ticket Operations Coordinator to support contact center technical support ticket operations. The role acts as a subject matter expert and quality-focused data analyst, working closely with internal stakeholders and the client to improve ticket processes and customer experience. The position is based in Englewood Cliffs, NJ with onsite work required.
Required Skills
- Ticket Analysis
- Data Analysis
- Quality Assurance
- Trend Analysis
- Ticket Auditing
- Process Improvement
- Cross-Functional Collaboration
- Client Communication
- Training Materials
- Microsoft Excel
+2 more
Qualifications
- Bachelor’s Degree
About 2020 Companies, Inc.
2020companies.com2020 Companies is a premier outsourced sales and marketing agency specializing in retail solutions. The company offers a comprehensive range of services, including retail sales, brand advocacy, merchandising, experiential marketing, and product training. With a focus on delivering impactful marketing strategies, 2020 Companies helps brands launch products and enhance their retail strategies effectively. Their expertise in the industry makes them a go-to partner for businesses seeking to optimize their marketing efforts in a competitive landscape.
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