SAP Procurement & SCM

A Senior IT Service Management professional at Grünenthal owns the architecture and operational delivery of IT services, ensuring alignment with business goals through strict governance and stakeholder collaboration. The role involves managing SLAs, budgets, and service transitions while driving continuous improvement using frameworks like ITIL and Lean Six Sigma. You will lead cross-functional teams and serve as the escalation point for major service disruptions within the corporate functions department.