Save Specialist (CSA)

The Save Specialist (CSA) role focuses on building trusted customer relationships to help clients achieve lasting value from their partnership with Motive. This position involves managing customer conversations around retention, renewals, and cancellations while identifying root causes of concerns to guide customers toward appropriate solutions. The role requires a consultative approach to understand customer needs, resolve underlying issues, and recommend tailored outcomes such as right-sizing subscriptions or structuring renewals.