Scaled Customer Success Manager

The Scaled Customer Success Manager owns the health, education, risk, and expansion for Float's Scaled segment, managing over 7,000 customers through digital-led, one-to-many programs. This role involves designing and executing playbooks, automation, and data-driven strategies to drive adoption, renewals, and expansion without relying on individual account management. The position requires building a new CX program from the ground up to ensure customer success at scale.