SCC Agent Level 1 (Full-Time; Varied)

The Service Connection Center Agent ensures the delivery of world-class customer service to both internal and external customers, handling inquiries, reservations, and complaints with professionalism and courtesy. The role involves managing phone calls, virtual messaging, and guest requests while promoting Caesars Rewards and supporting casino players with personalized service. The position requires adherence to performance standards, regulatory policies, and brand values within a fast-paced environment.