SCC Agent Level 1 (Part-time; Varied)

The Service Connection Center Agent ensures the delivery of world-class customer service to both internal and external customers, handling all incoming calls, inquiries, and reservations with courtesy and professionalism. The role involves assisting patrons with property information, managing guest needs, and promoting the Caesars Rewards Card program. This position requires adherence to call standard metrics and regulatory policies while fostering a culture of service excellence.