Scheduler, Call Center

The Scheduler, Call Center role at Mass General Brigham Medical Group supports the organization's call center team by managing a high volume of inbound calls to assist patients with appointment scheduling, registration, referral coordination, and general inquiries. This full-time position ensures timely access to high-quality care while delivering an exceptional patient experience through compassionate, patient-centered support. The role involves troubleshooting problems, handling complaints, and utilizing integrated systems to provide efficient service across multiple specialties and practices.