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Scheduling Customer Service Representative at Presbyterian Healthcare Services - ApplyBlast

Scheduling Customer Service Representative

Presbyterian Healthcare Services

2 months ago

3.6 on Glassdoor

Espanola, New Mexico, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Scheduling Customer Service Representative provides exceptional customer service throughout the patient experience by coordinating appointments, processing referrals, managing communications, and maintaining accurate demographic information. The role serves as a primary point of contact for patients via phone, email, chat, and in‑person interactions, ensuring timely and compassionate assistance. It also handles financial counseling, charge posting, and the full patient encounter from scheduling to reconciliation.

Responsibilities

Coordinate patient appointment scheduling and registration
Respond to patient inquiries via multiple communication channels
Maintain accurate patient records and documentation

Skills

About Presbyterian Healthcare Services

phs.org

Headquarters

Albuquerque, New Mexico, United States

Company Size

10001+ employees

Founded

1908

View Profile

Find the medical care and health plan you and your family need at Presbyterian Healthcare Services, an integrated system of hospitals, healthcare providers and insurance plans serving patients and members in New Mexico.