SCUK Quality & Assurance Manager - FSBU

Santander(19 days ago)

HybridFull TimeManager$40,000 - $50,000Financial Support Business Unit

About this role

The Quality & Assurance Manager oversees all quality assurance activities within the Financial Support Business Unit of Santander, ensuring compliance with regulations, policies, and customer expectations. The role involves analyzing customer journeys, leading root cause investigations, supporting risk and compliance functions, and managing a team to enhance operational performance.

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Required Skills

Quality Assurance
Risk Management
Customer Journey
Regulatory Compliance
Root Cause Analysis
Stakeholder Management
Vulnerability
Operational Risk
Audit Support
Team Leadership

About Santander

santander.com

Santander is a global banking group headquartered in Spain that provides retail, corporate and investment banking, payments, asset management and insurance across Europe, Latin America and other markets. Its stated purpose is to help people and businesses prosper, guided by the values Simple, Personal and Fair, and it serves customers through a mix of branch networks and digital channels. Companies and consumers choose Santander for its broad product set, international footprint and focus on digital innovation and sustainable finance.

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