SCUK Specialist Support Case Handler 12 Month FTC

Santander Consumer Finance UK (SCUK) is seeking a Specialist Support Case Handler for a 12-month fixed-term contract to provide compassionate and professional guidance to colleagues, customers, and third parties navigating complex circumstances such as bereavement, vulnerability, and mental health crises. The role involves assessing customer needs, developing bespoke solutions within regulatory requirements, and acting as a subject matter expert to support and coach colleagues. This hybrid position requires strong problem-solving skills, empathy, and the ability to manage sensitive cases while ensuring fair treatment and positive outcomes for all stakeholders.