Hackett
The SDL1 Assistant provides customer support and service while ensuring compliance with internal processes throughout the incident lifecycle. This role oversees and optimizes service quality processes, monitors team availability and skills, and coordinates daily support activities. The position also involves managing incident workflows, maintaining support tools, and facilitating shift handovers.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Hackett didn’t post a salary, so this is our estimate from similar listings.