Sea Logistics Customer Care Specialist

As a Sea Logistics Customer Care Specialist at Kuehne+Nagel, you will serve as the primary point of contact for customers, ensuring exceptional service and resolving challenges across multiple communication channels. This role involves managing shipment files, maintaining real-time visibility, and collaborating with internal and external stakeholders to deliver timely solutions. You will also analyze performance metrics, support process optimization, and contribute to continuous improvement initiatives to enhance the overall customer experience.