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Seasonal Customer Experience Associate at Ernesta - ApplyBlast

Seasonal Customer Experience Associate

Ernesta

2 months ago

Dallas, Texas, United States

Onsite

Seasonal

Junior

0 applicants

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About this role

Ernable is seeking a Seasonal Customer Experience Associate to provide warm, thoughtful, and efficient support across email, phone, chat, and SMS during its busiest season. The role involves assisting customers with order, shipping, product, and care inquiries, troubleshooting issues, and ensuring a positive purchasing journey in an in‑person showroom setting.

Responsibilities

Deliver warm, thoughtful customer experiences across email, phone, chat, and SMS
Troubleshoot and resolve customer concerns in collaboration with internal teams
Manage multiple customer conversations while maintaining high accuracy

Skills

About Ernesta

ernestarugs.com

Headquarters

New York, New York, United States

Company Size

11-50 employees

Founded

2022

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Ernesta is a US-based rug brand that designs and sells high-quality, customizable area rugs—offering wool, wool-blend, flatweave, tufted-loop and performance finishes in custom sizes to fit any room. They operate primarily online, positioning themselves as a direct-to-consumer source that emphasizes precise fit, premium materials, curated design options, and a smooth delivery experience. Ernesta supports customers with dedicated service and a designer-oriented catalog that appeals to homeowners and interior designers seeking tailored, well-made rugs.