Seasonal Customer Support Contractor

CoinTracker(3 months ago)

RemoteContractJunior$40,739 - $55,928 (estimated)Customer Experience

About this role

A Seasonal Customer Support Contractor at CoinTracker provides exceptional support to cryptocurrency users during tax season, resolving an average of 40 support tickets per week. This role requires strong customer service skills, including empathy and effective communication, while maintaining a customer satisfaction score of at least 85%. The contractor will also gather feedback from customer interactions to identify and address any product or process issues, contributing to the team's overall goals.

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Required Skills

Customer Support
Problem Solving
Communication Skills
Empathy
Customer Service Experience
Zendesk
Pipedrive
Slack
Linear
Growth Mindset

+4 more

About CoinTracker

www.cointracker.com

CoinTracker is a leading cryptocurrency portfolio tracking and portfolio management platform designed to help users manage their digital assets with ease. It simplifies the process of tracking investments, calculating taxes, and understanding market performance across various cryptocurrencies. With a user-friendly interface and integration with multiple exchanges, CoinTracker empowers both casual investors and more serious traders by providing comprehensive reporting, tax calculations, and portfolio insights. Its mission is to streamline the cryptocurrency management process, making it accessible for everyone.